Refund & Cancellation Policy

1. Overview

Rojgar With Harsh sells digital educational content (video classes, PDF notes, tests). Access is given inside the App immediately after your payment is verified, so refunds are limited. We still want to be fair: if something went wrong on our side or with your payment, we will fix it or refund you as described below.

2. When you ARE eligible for a refund

• Paid but not unlocked: your payment was successful in your UPI app, you submitted a correct UTR, but the course was not unlocked within 48 hours of verification time and we cannot unlock it.
• Duplicate payment: you paid more than once for the same course (within the same validity period). The extra payment(s) will be refunded.
• Wrong amount debited: an amount different from the course price shown at the time of payment was received because of our error.
• Course not delivered: the course was withdrawn or could not be provided by us after your payment.
• Serious technical fault from our side that stops you from using most of the paid content and that we are unable to fix within a reasonable time after you report it.

3. When you are NOT eligible

• You changed your mind, bought the wrong course, or no longer need it, after the course has been unlocked.
• You watched or downloaded a significant part of the course.
• The validity period of the course has ended.
• Your account was suspended or deleted for breaking the Terms (for example sharing content, fake UTR, piracy).
• You did not submit a valid UTR within 7 days of the payment time, or the payment could not be found in our bank records (we may still help if you share a proof from your bank).
• Problems caused by your device, internet, browser or UPI app that are not caused by the App.
• You were unhappy with exam results or selection. We do not guarantee any result.

4. How to ask for a refund

1. Write to rwh.contact.team@gmail.com or WhatsApp +91 94138 93130 within 7 days of the payment.
2. Send: your registered name and email, the course name, the UTR number, the date and amount, and a screenshot of the payment from your UPI app.
3. Tell us briefly what went wrong.

We will check your request and reply within 3 working days.

5. How and when the refund is paid

• Approved refunds are sent to the same UPI ID / bank account that made the payment, normally within 5 to 7 working days after approval. Bank or UPI delays can add a few days.
• The full amount you paid is refunded, except where your bank or UPI network has charged a transfer cost that we cannot recover (we will tell you before refunding).
• When a refund is paid, access to that course ends.

6. Pending, failed and expired payments

• Pending: the UTR is being checked by our team. Verification is manual and can take some time.
• Failed: we could not match the payment. If you really paid, please contact us with proof; if the money was debited and not received, it is normally returned to your account by your bank automatically within a few working days.
• Expired: the validity of the course has ended. The course can be bought again.

If your money was debited by your bank but never reached us, it is handled by your bank/UPI provider. Please raise it with them and share the UTR with us if needed.

7. Cancellation

You can stop buying at any time before paying. After the payment is verified and the course is unlocked, the purchase cannot be cancelled except as stated in this policy. Courses are not subscriptions: nothing is renewed or charged automatically. When the validity ends, the course simply locks until you decide to buy it again.

8. Changes to this policy

We may update this policy; the latest version is always on this page, and the price/terms shown at the time of your purchase apply to that purchase.

9. Contact us

You can reach us any time:

• Email: rwh.contact.team@gmail.com
• WhatsApp: +91 94138 93130
• Telegram: Official Telegram channel
• Website: rojgarwithharsh.pages.dev